Responsibilities

• Guest Relations: Oversee guest experiences, ensuring their needs and expectations are met.
• Event Coordination: Assist in planning and executing onboard events, activities, and entertainment.
• Staff Management: Coordinate and supervise guest services, entertainment, and dining teams.
• Problem Resolution: Address guest complaints professionally and swiftly.
• Emergency Preparedness: Ensure ship readiness for emergencies and conduct crew training on emergency procedures.
• Compliance: Ensure adherence to safety regulations and company policies.

Requirements

• Experience: Previous experience in hospitality or a supervisory role preferred.
• Excellent communication skills: Strong verbal and written communication skills required.
• Leadership abilities: Must possess the ability to lead and motivate a diverse team.
• Problem-solving skills: Must be able to think critically and efficiently solve problems.
• Adaptability: Ability to handle high-pressure situations and adapt to changing circumstances.
• Guest-centric focus: Committed to providing excellent guest service.
• Strong work ethic: Willingness to work long hours in a dynamic environment.