Responsibilities

• Tour Management: Assist in planning, coordinating, and executing shore excursions. Ensure smooth operation and safety.
• Guest Service: Provide exceptional customer service to passengers, addressing questions and concerns.
• Inventory Management: Maintain accurate records of shore excursion inventory, availability, pricing, and bookings.
• Vendor Management: Liaise with external tour operators and vendors to ensure quality and reliability of shore excursion services.
• Safety and Compliance: Ensure adherence to safety regulations and company policies for all shore excursions.
• Booking Management: Handle shore excursion bookings, including reservations, cancellations, and modifications.
• Financial Management: Assist in financial aspects of shore excursions, such as revenue tracking, cost control, and invoicing.
• Reporting: Prepare reports and analysis on shore excursion performance, including sales, customer satisfaction, and profitability.
• Documentation: Maintain accurate documentation and records related to shore excursions.
• Marketing and Promotion: Assist in marketing and promotion of shore excursions to passengers, highlighting their unique features and benefits.
• Sales: Actively promote shore excursions to passengers, providing information and recommendations.
• Team Management: Oversee shore excursion staff, ensuring they are trained, motivated, and performing duties effectively. Provide training and development opportunities.

Requirements

• Experience: Previous experience in the tourism or hospitality industry, preferably with cruise line experience.
• Knowledge: Strong knowledge of destination management, tour operations, and customer service.
• Skills: Excellent organizational, communication, and interpersonal skills. Ability to work under pressure and manage multiple tasks.
• Education: Bachelor's degree in tourism, hospitality management, or a related field.
• Certifications: Certifications in first aid, CPR, or other relevant safety training may be beneficial.
• Languages: Fluency in multiple languages, particularly those spoken by cruise line passengers, can be a significant advantage.
• Flexibility: Willingness to work irregular hours, including weekends and holidays, as required by the cruise line schedule.
• Adaptability: Ability to adapt to changing circumstances and work effectively in a fast-paced environment.
• Problem-solving: Strong problem-solving skills to address issues that may arise during shore excursions.

By possessing these responsibilities and requirements, an Assistant Shore Excursions Manager can contribute significantly to the overall success of the shore excursions program and enhance the guest experience on a cruise ship.